Marriott Hotel Guest Computers secured by SiteKiosk
Access to a secured self-service Internet connection is something most travelers expect from the hotels they choose. In fact, access to the Internet can be a consumer’s deciding factor; it can shape the customer-service experience not only at a hotel but an airline, apartment complex, healthcare facility and other service-oriented businesses. Hotel guest kiosks can not only let your customer access information about travel plans and local resources but also automate guest interactions.
Hotel guests in particular demand Internet access that not only protects against viruses and identity theft but also prevents children from being exposed to adult content. Most hotels seek to offer secure Internet kiosks as an option that can reduce liability and provide a consistent, branded service throughout all of its properties. However, many don’t have the IT staff required to offer and maintain public Internet services as a competitive, cost-effective marketing advantage.
The result is a turn-key hotel guest kiosk software solution for hotel guests. The SiteKiosk software package provides several features such as strong software defenses against user fraud on which hotels can confidently base their Internet kiosk service offerings. To prevent children from exposure to adult content, an Internet content filter scans in real-time and blocks Web sites that contain suspicious content. The PROVISIO filter includes
a database of more than 600,000 forbidden domains and several thousand allowed domains. Free updates are automatic, and hotel network administrators can expand both lists to block or allow any domains they choose. The session-based refresh feature in the bundled PROVISIO software removes all previous hotel guest user data after each session and resets the Internet kiosk to starting state without a reboot. The reset also removes temporary Internet files, usernames, passwords, cookies, and any other files saved by a guest on the hard drive. It features strong antivirus and anti-spyware tools on a regular and automatic basis, updated to prevent known threats. Hotel customers state that one of the biggest benefits to them, besides strong Internet kiosk security, is their ability to perform quick, easy, custom modifications for their specific properties.